Our Patient Group
Our meetings are informal with GPs and staff providing news and updates about the services we provide. We often ask for advice and feedback to help develop and improve our services. We also discuss what is going on in the wider health community. Each year our Patient Group helps us to prepare a patient survey and to agree action points from your feedback.
Meetings are held approximately bi-monthly, from 7-8.30pm. If you would like to join us please tell a member of our reception team or email us at email@example.com
If you are unable to attend or prefer not to attend the meetings but still wish to be involved we can add you to our Online Patient Group and send you information and also seek you opinions and feedback from time to time via email. Please click below to join our Online Patient Group:If you would like to speak to a member of our Patient Group to find out more, please let us know and we will arrange for them to contact you.
You can read the minutes of our last meeting below:
Patient Group Meeting: 17 April 2018
Alison opened the meeting by welcoming our two new members and introducing the group.
Car Park Update
Since January 2018 the Council have taken over patrolling the car park with some effect although there are probably some people who are still working around the new regulations. Alison reported that to date 35 Penalty Charge Notices have been issued, 57 visits made and 215 observations carried out. There is, however, still a general feeling that people are using the car park even when not attending the Practices. Unfortunately, there is not much more we can do but Alison agreed to see if there was anything else we could adopt.
Since the meeting, a member of the group raised the question at Reception as to whether the new appointment system is causing more pressure on the car park. This should not be a cause as there are less people visiting the Practice and there are no more face-to-face appointments with GPs.
GDPR (General Data Protection Regulation)
Alison reported that she attending a briefing recently on the new GDPR due to come in force on 25 May 2018 and confirmed that although there has been much coverage in the media, these regulations will not dramatically change the way we conform to data protection standards. We currently have robust protocols in place and follow strict guidance to protect our patients and their information.
We currently host the local Dementia Care & Share group on Monday mornings and the group are looking for volunteers to help support local patients and their carers. Dr Johnson explained that dementia is not a priority for NHS England and the pressure is on Practices to identify patients with Alzheimers (which can be treated) and provide carer support. Having this local group is an excellent way to share useful tips on how to manage day-to-day and to have the opportunity to talk to others affected by dementia. It is also a neutral venue many are familiar with and is easy to access.
Harborough Lotto is a weekly online lottery created to support local causes in Harborough District. Tickets are only £1 per week and 60% of revenue goes to local good causes including the Volunteer Centre. Tickets are available via the website – harboroughlotto.co.uk.
New flooring for Practice
Over the next couple of months we will be replacing the flooring in parts of the Practice. We will be replacing the carpet in the waiting room & corridor with vinyl which is easier to keep clean, there will be matting in the foyer area and new carpet in the Community Room (the Dementia group expressed a preference for carpet for patients).
New Appointment System
Alison explained that there was an evaluation meeting taking place the next day to discuss positive & negative aspects of the new system. The recent changes were implemented as the Practice was struggling to cope with capacity. There was the feeling that early callers were seen on the day whereas now priority is given to most appropriate/ill patients. The Practice carried out an audit on the new system over the last two weeks and found that we are seeing fewer patients than before and therefore the conversion rates need to be looked at. Capacity is being reached much sooner than predicted and GPs are currently triaging more than seeing patients. We will be taking into account the feedback we have received and results from our audit and “tweaking” the new system. The receptionists will continue to take calls and request details from patients in order to help prioritise workload in addition to ensuring patients are allocated to the most appropriate clinician. Most GPs feel that the number of appointments available to book ahead is insufficient and will be looking at this area. The number of triage calls is currently taking a lot of time and GPs conversion rate is much lower than the 50% required, however, the doctors here are less risk averse and would see a patient rather than deal with them over the telephone.
We are also aware that many patients are unable to have their mobiles on at work and the system makes it difficult for them to speak with the doctor/make an appointment and will be looking into ways we can improve this.
Next meeting 26 June 2018
Friends and Family test
The practice would like to remind patients to take part in our short Friends & Family test each time they visit the surgery.
Please click / tap below to take part
National Association for Patient Participation
Patient participation is a unique partnership between patients, GPs and their practice which is essential to and results in high quality and responsive care.
Patient Participation Groups (PPGs) work in partnership with their practices to:
- help patients to take more responsibility for their health.
- contribute to the continuous improvement of services and quality of care
- foster improved communication between the practice and its patient
- provide practical support for the practice and help to implement change
For more information please visit the NAPP Website.
You can view their latest news here.